To Return a SwagTex Product

You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number, simply email us at sales@swagtex.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return, and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.

What Can Be Returned

We do not offer refunds on custom orders. Because every order is custom made just for you, returns are handled as replacements — not refunds. We're happy to help if there's an issue with the decoration or the product itself: per our Guarantee of Satisfaction, your decoration should never peel, crack, or fall off under normal use and care. If it does, we will replace the item.

• Because every order is custom made, we cannot accept returns due to ordering the wrong size.
• Items that show any wear are not eligible for return.
• All returns must be requested within 30 days of receiving your order.

Shipping Charges for Returned Products

All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.

How to Return Your Items

1. Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number and describe the issue with your order.
2. Write the RMA number in a conspicuous place on the outside of the return parcel.
3. Send the package to the address below.