Returns
To return a SwagTex product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at sales@swagtex.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: We're happy to help if there's an issue with the decoration or the product itself, but we cannot accept returns due to ordering the wrong size. Items that show any wear are not eligible for return. All returns must be requested within 30 days of receiving your order.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
SwagTex - Returns
645 S Mill Rd, Suite #2
Absecon, New Jersey 08201
United States
SwagTex Support
Issues & Concerns FAQ
Important information about custom orders, production expectations, and how to contact SwagTex if something needs attention.
At SwagTex, we take pride in delivering quality custom apparel and printed products. Because our items are made to order, we do not offer refunds or returns. If you experience an issue with your order, please contact our team so we can review the concern and work toward a fair solution when appropriate.
Common Questions
Do you accept returns or offer refunds?
Because our products are custom made specifically for each order, SwagTex does not accept returns or offer refunds on custom items.
What if there is an issue with my order?
If you believe there is a problem with your order, please contact us as soon as possible with your order details, photos if needed, and a clear explanation of the issue so our team can review it.
What kinds of issues should I report?
Please contact us if your order arrives damaged, if there is a production defect, or if you believe the final product does not match the approved order details.
What if I approved the design and later changed my mind?
Once artwork, sizing, spelling, placement, or order details have been approved, SwagTex is not responsible for changes requested after production begins.
How quickly should I report a concern?
Please report any issue as soon as possible after receiving your order so we can review it promptly.
How can I contact SwagTex about an issue?
You can contact our team by email at sales@swagtex.com or by phone at (609) 849-3460 .
Need Help With an Order?
If you have a concern about your order, we encourage you to reach out right away. Our team will review the situation and respond as quickly as possible.
Email: sales@swagtex.com
Phone: (609) 849-3460
Need Help With a Custom Order?
Contact SwagTex and our team will review your issue or concern.
Contact Us